账单和付款常见问题解答

账单支付
自动转帐及自动转帐

是的. 参观 安排自动转帐 page (login required) 和 to setup 自动转帐 with any major 信用卡, 借记卡, 贝宝账户, 电子支票, 或自动转帐. (Click ADD PAYMENT METHOD to add 信用卡, 借记卡, or bank information.)

No. 自动转帐 will pay your total amount due on the bill due date, regardless of the amount. If you would like to view your bill before the auto payment is made, you can opt-in to receive a notification between 1 和 5 days before your payment is processed. 如果您选择接收此通知, you'll also have an opportunity to cancel or update your 自动转帐.

如果寻找自动付款, 你可以用信用卡设置自动转帐, 银行账户, 或者贝宝.

You can also replace your AFT with 自动转帐 by following the directions above to enroll in 自动转帐 online.  如果您目前注册了自动资金转帐, 并希望取消或更新您的注册, 请致电1-888-225-5773联系PSE. 

To update the payment method on your existing 自动转帐 schedule:

  1. 登录您的在线PSE帐户
  2. Click "Edit" next to Payment Details for the account you'd like to update
  3. Choose your preferred payment method or "Add a Payment Method"

取消自动转帐服务:

  1. 登录您的在线PSE帐户
  2. 选择计划编号旁边的“编辑”
  3. 选择“删除计划”
  4. 选择“确定”

自动转帐

  1. 登录您的在线PSE帐户
  2. 如果您已登记使用自动转帐, you will see a link below the balance that is due on your account stating: "You are enrolled in 自动转帐"
  3. If you are not enrolled in 自动转帐, the link will read: "Manage 自动转帐"
  4. For more details about your 自动转帐 enrollment, select "You are enrolled in 自动转帐"
  5. After enrolling in 自动转帐, your bill stub will display the phrase "自动转帐" in the amount due box.

 

自动转帐(尾)

Your bill stub will display the "automatic withdrawal" phrase in the amount due box.

 

您银行的账单支付服务

Contact your personal bank to see if your account is set up for automatic payments.

这两个 自动转帐资金自动转帐 允许你每月自动付款.

自动转帐

You can easily manage your monthly payments online through 自动转帐. Start by signing in to your online PSE account 和 setting up 自动转帐. 有了这个支付功能, 您可以通过您的银行账户付款, 信用卡, 或PayPal账户. 你的账单将显示支付的金额和时间. You can also edit your 自动转帐, skip a month, or cancel it online at any time.

Coming Soon - You will also be able to set up 自动转帐 with a Venmo account by adding the account to your Wallet through the PSE mobile app.

自动转帐(尾)

With AFT set up, your full amount due is paid each month from your checking account. Your bill will display how much will be taken out of your checking account 和 when.

To cancel or make changes to an existing AFT agreement, call 1-888-225-5773

After you set up 自动转帐, it will not take effect until the next billing statement. If a bill is currently due, you will need to schedule your payment manually.

金融援助
票据贴现率

您的信息受到保护. We only use your income 和 household information to verify that you’re eligible for the program.

No. 事实上, 申请“票据贴现率”, 系统将自动为您创建一个应用程序, 申请我们的帮助计划. 要申请LIHEAP,您需要 联系你当地的社区机构.

We will ask a small percentage of customers enrolled to provide proof of household income to ensure that only qualified customers are receiving the benefit of the 票据贴现率 program. Customers who are selected for verification have 90 days to prove their eligibility for the program.

  • 一旦你提交了申请, we will review your information to see whether you qualify for the program. 请预留30天时间处理您的申请.
  • 在你被批准之后, we will send you a notification email to confirm your enrollment 和 the percentage of discount you will receive.
  • 申请后, we will automatically create an application for our PSE帮助 program grant, where you could receive a credit on your account for up to $1,000.

  • 您每月的折扣将持续13个月. You will need to re-enroll after one year, but we will send you a reminder in advance. The discount only applies to new energy charges billed after enrollment. The discount does not apply to charges billed prior to enrollment.
  • 折扣可能不适用于您收到的下一张账单, but the following bill after that 和 you will see it reflected on your bill.
  • 折扣中不包括某些费用. 折扣只适用于服务费和能源费.

After one year, you will need to submit a new application 和 report any changes at that time.

Receiving a utility allowance does not impact your ability to enroll in the program.

A disconnection does not impact your participation in this program. 你仍然会被注册.

If you do not have any income, mark your current income as $0.

是的, you can remain on the Budget Payment plan after enrolling in 票据贴现率.

The discount you could potentially receive is based on several factors, 你的家庭收入, the number of people in your household 和 the county you live in. 使用这些信息, 你有资格吗?, 我们将为您提供六层折扣中的一层, 基于财务需求的水平.

All individuals who live fulltime at the address that is being used to apply for assistance.

This means the combined income of all household members age 18 or older.

最能描述您当前居住状态的选项. Do you own your home, rent or are you living in subsidized housing?

对你的家最好的描述. 1-3户十大彩票平台是单户十大彩票平台, 一个双, a triplex or other consisting of three or fewer connected units. A 4+ family home is an apartment or condominium with four or more units. 高层建筑是指三层或三层以上的公寓楼. 移动房屋就是移动房屋. RV是一种休闲车.

预算帐单
预算支付计划

开始, we estimate the total annual energy cost at your location based on previous energy usage, 将成本除以12个月, 每月平均费用的账单. 如果您在该地点居住不到1年, the monthly average payment will reflect usage by previous occupants. 如果地点是新建的, the monthly average payment will be based on usage at similar locations.

我们审查你的 实际能源使用量 以及3月、6月和11月的月付款金额. If your 实际能源使用量 is higher or lower than the estimate, then your monthly 预算支付计划 payment amount may increase, 减少, 或者在那些时候保持不变.

6月, we determine if you have over- or under-paid for actual energy used for the entire year (from June to June). 如果你多付了钱,那么你会收到退款或信用卡. If you under-paid, you will be billed for the outst和ing balance.

All residential customers in good st和ing (no past due balance) are eligible for the 预算支付计划.

If you have both gas 和 electric service from PSE, the 预算支付计划 will include both. It is not possible to pick one service (electric or gas) for the 预算支付计划.

You will be removed from the 预算支付计划 if no payments are received for 2 consecutive billing periods.

是的. We recommend living at the premise for at least 1 year before enrolling in the 预算支付计划. 这确保了使用是基于您自己的消费. 然而,这不是必需的.

如果您在该地点居住不到1年, the monthly average payment will reflect usage by previous occupants. 如果地点是新建的, the monthly average payment will be based on usage at similar locations.

您可以随时取消“预算计费计划”. Payment for any outst和ing balance on the account is due at the time of cancellation. You cannot re-start the Budget 计费 Plan for 6 months after cancellation.

To remain on the 预算支付计划, payments must be made on-time. You will be removed from the 预算支付计划 if no payments are received for 2 consecutive billing periods.

如果您因未能付款而被排除在计划之外, 那么到那个时候全部的余额就到期了.

No, the 预算支付计划 does not reduce your energy costs. The 预算支付计划 payment is based on average energy usage for 1 year, so it smooths-out your payments – avoiding the unplanned high bills that come with events such as hot or cold weather.

是的, you can remain on the Budget Payment plan after enrolling in 票据贴现率.

账单支付
无纸化计费

1. 登录你的在线账户,进入“我的设置”

2. Under "计费 首选项" click "Unenroll" next to the paperless billing option 

3. When the pop-up appears, select the option to switch back to paper bills.

您现在将开始通过邮件收到您的账单.

  1. 登录你的在线账户 点击“我的设置”
  2. Under "计费 preferences"" click "Sign up" next to the paperless billing option
  3. 要确认注册,请选择“OK”."

PSE的电子账单将来自 myaccount@hyt359.com. 请确保电子邮件来自 myaccount@hyt359.com 不要去垃圾邮件文件夹.

You can view up to 24 months of past bill on an active account by visiting 付款历史.

Save the PDF to your computer 和 print the file (rather than printing it from the "Preview" view.) 

你可能需要Adobe® 读者®. 你可以免费下载这个阅读器.

如果你收到这条信息, then your account is enrolled in paperless billing through a third-party vendor such as your bank. 请 contact the third-party or visit their website to opt out of paperless billing.

付款安排
付款安排

We offer 付款安排 with weekly, bi-weekly, or monthly payments.

看看你是否符合资格 浏览我们的付款安排网页.

We offer bill-payment assistance programs for income-eligible customers who need help with their bills.

不可以,自动转帐不适用于付款安排. 请 cancel your Autopay before signing-up for 付款安排. Once your Autopay is cancelled 和 Payment Arrangement is setup, 请务必在到期日之前提交付款.

付款时间取决于您如何付款. 请访问付款方式页面了解更多信息. If you are pending disconnection, call 十大彩票平台 at 1-888-225-5773.

请访问 我的账户 查看余额,然后点击“立即支付”来支付账单.

请 contact 十大彩票平台 和 we'll be happy to help you out. We'll need the date of payment, dollar amount of payment 和 the payment method.

看看你还欠多少钱, sign in to your online account 和 select "Make/Manage Payment."

我们会收到你付款的通知, 然而, 付款时间取决于您如何付款. If you are pending disconnection, please call 十大彩票平台 at 1-888-225-5773.

金融援助
付款帮助

是的! 请 浏览我们的“节约能源贴士”网页 关于如何减少你的使用和降低你的账单的想法.

浏览我们的帐单支付服务 & 恒温页面 for information on payment assistance programs 和 eligibility.

你可以通过以下方式向温暖之家基金捐款 参观缴费处 & 恒温网页, scrolling to the bottom, 和 clicking Donate Now under the Salvation Army Warm 首页 Fund heading.

You can make a one-time donation or donate on a recurring basis. Recurring donations will be withdrawn each month along with the monthly statement amount.

账单支付
支付

是的! 你可以在网上支付而不用注册 无纸化计费.

请登录填写a 一次性付款, 设置自动付款 (信用卡/借记卡),或 设置自动资金转帐 (尾).

You can pay your bill online, by phone, by mail, or in person.

在线: 请登录填写a 一次性付款, 设置自动付款 (信用卡/借记卡),或 设置自动资金转帐 (尾).

通过电话: 请致电1-888-225-5773.

邮寄: Enclose a check with the bill stub 和 mail it to 普吉特海湾能源公司, BOT-01H, P.O. 华盛顿州贝尔维尤98009-9269号91269号信箱.

人: 找一个附近的地点 亲自支付电力及电力服务费用.

取消或更改付款:

  1. 登录查看您的预定付款
  2. Click "Change" or "取消" under the scheduled payment 和 follow the prompts

If you require further assistance please 请致电1-888-225-5773联系PSE.

There are no fees for Residential customers that pay by credit or 借记卡.

Large commercial customers will be charged a third-party transaction fee of 2.付款金额的65%.

金融援助
PSE帮助

请 continue to pay the amount due on your bills, including any payment arrangement amounts.

请 contact PSE if your local agency informs you that PSE帮助 funding has run out.

不,PSE不会要求您偿还PSE帮助补助金.

PSE帮助是一个由纳税人资助的项目.

If your closed account has unused PSE帮助 funds then those funds will move to your new PSE帮助 account. If you move out of PSE's service area then those funds will be returned to the PSE帮助 program.